Job Overview

Essential duties and responsibilities include the following.  Other duties may be assigned as needed.  Responsible for guest interactions and day of event coordination/execution.  Responsibilities include serving food and beverage with friendly, individualized attention focusing on the company core values.  Assists with event set up and break down.  Supervises service staff throughout event service.  Works as a team to execute events that provide excellent customer service and an amazing guest experience. 

Experience

 

1 year experience as a server is preferred.

Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.

A working knowledge of the practices and procedures of safe food handling.

Excellent customer service skills.

Friendly demeanor and positive attitude.

Ability to work in a team.

For catering, must have a clean driving record.

and Executive Managers

 

Duties & Responsibilities

 

Maintain the highest quality and consistent customer service.

 

Meets and greets clients and guests.

 

Follow all company procedures.

 

Responds proactively to customer complaints.

 

Maintains professionalism and is friendly and approachable towards guests and staff.

 

Coordinates with Sales Director for Altitude Hospitality Group, General Manager of Till, Sous and Executive Chefs of Till and other departmental and Executive Managers

 

Oversees all functions per BEO and event coordinator specifics.  Reports directly to the Event Coordinators.  Must be familiar with all current and upcoming event details.

 

Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, (buffets and plated) replenishing product and supplies in compliance with event standards. 

 

Ensures that events are properly equipped and executed by transporting, pulling and setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions.

Clean, organize and restock equipment/product when returning from catering events. 

 

Responsible for making the function space visually appealing and presenting the menu offering for the event.

 

Assists with set-up of tables, linens, chairs, etc. and coordinates staff to set up according to plan.

 

Reports safety hazards to manager on duty.  Reports all employee accidents to manager on duty.

 

Have knowledge of food safety policies and procedures.  Have in depth knowledge of food preparation and presentation.

 

Maintain sense of urgency when on service floor. 

 

Ensures Staff Training Regularily.

 

Must Proactively Observe Labor Costs. Cuts Servers and Bartenders as Needed. Must Report Labor Costs Each Week With Forecasts to Director of Sales. Reviews and Creates Till Kitchen Schedule Watching the Best Interest of the Guest and Till PDR P&L.

 

Maintain service areas and side works duties for overall productivity of banquet events.  Responsible for overall sanitation and cleanliness of the work areas, banquet rooms, and storage areas. 

 

Responsible for the proper usage and good working order of all equipment, furniture and fixtures in Banquet areas.  Reports necessary repairs to general manager and may help coordinate repairs as necessary.

 

Responsible for consistently implementing the service standards and operating procedures in banquet service.

 

Provide unique and creative ideas to enhance meetings & group experience.

 

Helps to resolve staff and customer concerns quickly and efficiently.

 

Takes Weekly Inventory and Reports to Sales Director and Manager of Restaurant.

 

In Charge of Employee Reviews.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education: Entry level position.  1 year related experience preferred.

 

Language: Ability to effectively present information and respond to questions from clients, vendors and co-workers.

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderately loud.

 

Physical demands:  The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must regularly lift and/or move 50 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.  While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear.  For catering, must be able to operate catering vehicle and obey all traffic laws and safety practices.

 

Hours and Availability

Hours vary depending on business demand. 30 hours minimum. All scheduling approved by Sales Director.

Attire – Business Attire During Events | Business Casual During Office Work and Tours

May Go to Other Entities To Gain Hours As Needed – Approval Required