Banquet/Catering Server Position
 
Job Overview
Essential duties and responsibilities include the following.  Other duties may be assigned as needed.  Responsible for serving food and beverage with friendly, individualized attention focusing on the company core values.  Assists with event set up and break down.  Works as a team to execute events that provide excellent customer service and an amazing guest experience. 
Experience
 
1 year experience as a server is preferred.
Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.
A working knowledge of the practices and procedures of safe food handling.
Excellent customer service skills.
Friendly demeanor and positive attitude.
Ability to work in a team.
For catering, must have a clean driving record.
 
Duties & Responsibilities
 
Maintain the highest quality and consistent customer service.
 
Follow all company procedures.
 
Responds proactively to customer complaints.
 
Maintains professionalism and is friendly and approachable towards guests and staff.
 
Reports directly to the Banquet Captain and Event Coordinators. 
 
Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, (buffets and plated) replenishing product and supplies in compliance with event standards. 
 
Ensures that events are properly equipped and executed by transporting, pulling and setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions.
Clean, organize and restock equipment/product when returning from catering events. 
 
Assists with set-up of tables, linens, chairs, etc.
 
Reports safety hazards to manager on duty.  Reports all employee accidents to manager on duty.
 
Have knowledge of food safety policies and procedures. 
 
Maintain sense of urgency when on service floor. 
 
Maintain service areas and side works duties for overall productivity of banquet events.
 
For catering, must be able to safely operate catering vehicle and obey all traffic laws and safety procedures.
 
Complete all other duties as assigned.
 
 
Qualifications
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education: Entry level position.  1 year related experience preferred.
 
Language: Ability to effectively present information and respond to questions from clients, vendors and co-workers.
 
Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderately loud.
 
Physical demands:  The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must regularly lift and/or move 50 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.  While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear.  For catering, must be able to operate catering vehicle and obey all traffic laws and safety practices.
 
Hours and Availability
Typical workweek: 20-30 hours
*May be more hours during high event seasons.
 
Hours vary depending on business demand.