|Title:||Catering Operations Manager|
Essential duties and responsibilities include the following. Other duties may be assigned as needed. Responsible for guest interactions and event coordination. Responsibilities include serving food and beverage with friendly, individualized attention focusing on the company core values. Assists with event set up and break down. Supervises service staff throughout event service. Works as a team to execute events that provide excellent customer service and an amazing guest experience.
1 year experience as a server is preferred.
Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.
A working knowledge of the practices and procedures of safe food handling.
Excellent customer service skills.
Friendly demeanor and positive attitude.
Ability to work in a team.
For catering, must have a clean driving record.
Duties & Responsibilities
Maintain the highest quality and consistent customer service. Follows all company procedures.
Responds proactively to customer complaints.
Helps with phone calls and entering proposal information into Caterease software.
Maintains professionalism and is friendly and approachable towards guests and staff.
Posts BEO’s and oversees all functions per BEO and event coordinator specifics. Reports directly to the Event Coordinators. Must be familiar with all current and upcoming event details. Acts as Event Manager when Event Coordinators are not present.
Responsible for serving events when needed.
Responsible for training new serving staff and managing day to day scheduling issues. Works on creating a training a manual for catering service staff.
Responsible for ordering linens as needed. (currently Wednesdays or Thursdays.)
Orders disposables as needed. Currently works with vendors.
Coordinates with Event Coordinators to ensure that all rentals have been ordered for upcoming events.
Coordinates with Event Coordinators to ensure that all alcohol orders have been coordinated through vendors.
Coordinate and pack in house rentals and maintain inventory.
Prepares, updates and posts daily load sheets menu signs and coordinates with Event Coordinators on the progress of these items. Ensures that events are properly equipped and executed by transporting, pulling and setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions.
Create server organization checklists so that serving staff can clean, organize and restock equipment/product when returning from catering events. Organizes server stations and storage areas weekly. Creates standardized packing lists. Oversees packing on large events.
Responsible for making the function space visually appealing and presenting the menu offering for the event. Updates and posts menu signs.
Assists with set-up of tables, linens, chairs, etc. and coordinates staff to set up according to plan. Assists with the design of buffet layouts, charts and décor.
Reports safety hazards to manager on duty. Reports all employee accidents to manager on duty.
Have knowledge of food safety policies and procedures. Have in depth knowledge of food preparation and presentation.
Maintain sense of urgency when on service floor.
Responsible for the proper usage and good working order of all equipment, furniture and fixtures. Reports necessary repairs to general manager and may help coordinate repairs as necessary.
Responsible for consistently implementing the service standards and operating procedures in banquet service.
Provide unique and creative ideas to enhance meetings & group experience. Assists with bi-monthly staff meetings.
Must be able to safely operate catering vehicle and obey all traffic laws and safety procedures. Assists with daily walkthrough of company vehicles.
Complete all other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Entry level position. 1 year related experience preferred.
Language: Ability to effectively present information and respond to questions from clients, vendors and co-workers.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately loud.
Physical demands: The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear. For catering, must be able to operate catering vehicle and obey all traffic laws and safety practices.
Hours and Availability
Typical workweek: 35-45 hours
*May be more hours during high event seasons.
Hours vary depending on business demand.