Drive thru/Counter Support Position

Job Overview

The drive-thru and counter support position is the initial contact with customers and are responsible for ensuring customer satisfaction and addressing any questions that customers may have.  This position takes orders, assists with the self kiosk, acts as a cashier alnd assembles orders. Excellent customer service and the ability to work in a fast paced team environment are required.   

Experience

1-2 years experience is preferred.

Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.

Excellent understanding of various cooking methods, ingredients, equipment and procedures. 

A working knowledge of the practices and procedures of safe food handling.

SERV-SAFE certified. 

Excellent customer service skills.

Friendly demeanor and positive attitude.

Ability to work in a team.

Duties & Responsibilities

Assists customers with self ordering kiosk and acts as a cashier.  Greets customers with a smile and assists with questions or concerns. 

Receives payments and ensures that correct change is given.  Assists customers with credit card transactions as needed. 

Assembles completed orders and ensures that customers have flatware, napkins, condiments and sauces before distributing.

Replenishes supplies as necessary and maintains cleanliness throughout the restaurant. 

Assists with expediting food and preparation of juices and smoothies as necessary. Duties may include slicing, cutting, processing and disposal of food related products. 

Clean and maintain work area throughout shift.

Make sure that the hygiene and food safety standards are met.

Maintains professionalism and is friendly and approachable towards guests and staff.

Reports safety hazards to manager on duty.  Reports all employee accidents to manager on duty.

Excellent verbal communication skills and has the ability to multi-task in a fast paced environment. 

Complete all other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school or equivalent education preferred. 

COMMUNICATION SKILLS

Ability to read and comprehend simple instructions and recipes.  English language proficiency in speaking and reading.  Must be able to explain key ingredients on menu items. 

MATHEMATICAL SKILLS

Ability to apply basic arithmetic to common food service applications: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.  Must be able to handle cash transactions with accuracy and efficiency.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be adaptable to sudden changes in production plans, scheduling, and resource allocation, and adept at service recovery.  Individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

CERTIFICATES, LICENSES, REGISTRATIONS

ServSafe certification preferred and should be obtained within 90 days of employment.

 WORK ENVIRONMENT

Job functions are performed primarily in a clean, ventilated, well-lighted temperature controlled environment. While performing the duties of this job, the employee may be exposed to outside weather conditions; extreme cold and extreme heat. The employee is frequently exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Environment can be fast paced and must have the ability to adjust accordingly.  The noise level in the work environment is usually moderately loud.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must regularly lift and/or move 50 pounds or more and is able to practice proper lifting techniques and personal safety precautions.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.  While performing duties of this job, the employee is regularly required to stand, use their hands to finger, handle or feel, reach with hands and arms and talk or hear. 

Hours and Availability

Typical workweek: 25-40 hours.

Hours vary depending on business demand.